About FrameShift
FrameShift is a Roblox game studio based in Miami. We started in 2024 with a simple goal: make games on Roblox that are actually worth playing. We're a small team — which means the people we bring in have a real say in what we build and how we build it.
About this role
First contact for players who have a problem. Bug reports, account questions, in-game issues — you'd handle the volume and escalate what needs escalating. The goal is that players feel heard and actually get a resolution.
You Will
- Respond to player tickets through our support platform
- Identify common issues and flag them to the right team
- Write canned responses and FAQ entries for repeat questions
- Keep response times within our SLA targets
You Have
- Prior customer or player support experience, ideally in a gaming context
- Hands-on experience with Zendesk or a comparable ticketing platform
- Comfortable working across Google Workspace (Docs, Sheets, Gmail) day-to-day
- Strong written communication — responses should be clear, professional, and solution-focused
- Roblox familiarity so you can understand what players are describing without needing it explained
- Organized and able to manage a live ticket queue without things falling through the cracks